Setting up new email accounts
Setting up email forwarding
The "Catch All" email address
How to securely access email through webmail
Creating New Email Mailboxes in Webmail
Creating a rule in webmail to filter email that contains [BULK] in the subject line
How to add spam blocking rule for individual words in the subject of an email
Creating a webmail rule to 'Forward a Copy and Respond with'
Creating a webmail rule to discard 'Undeliverable Email' notices
Creating a webmail rule to discard or reject mail from a specific email address
International language recognition within webmail
Setting up a POP3 e-mail account using Entourage 2001
I am getting a connection terminated error when downloading email with Outlook
Email messages are not displayed in webmail
I can receive emails but cannot send out emails
 

To set up email accounts in your zeWEBHOST Control Panel follow these steps:

1. Log-in to your zeWEBHOST Hosting Control Panel
2. Select Web Site/Domain Management
3. Select Your Domain
4. Select Email Accounts

On the right hand side of the page under "Add an Email Account":

1. Insert the name you want to associate with this email account under "Full Name".
2. Insert the e-mail address you want to use (Note: do not insert the extension, i.e. @yourdomain.com).
3. Insert the Password you want to associate with this e-mail account under "Password" (Note: The password must be between 4 - 16 Characters).
4. Press the "Add Account" Button

Now your email account is set up, and you can access your e-mail through the Web Email or by setting
up an email client on your computer, i.e. Microsoft Outlook.
 

To set up email forward in your zeWEBHOST Control Panel follow these steps:

1. Log-in to your zeWEBHOST Hosting Control Panel
2. Select Web Site/Domain Management
3. Select Your Domain
4. Select Email Forwards

On the right hand side of the page under "Add an Email Forward":

5. Enter the email address that you would like to forward to another account in "Email Address".
6. Enter the email Address(es) you would like mail forwarded to. Note: You may enter up to 100 email accounts to be forwarded to.
7. Press the "Add Forward" Button
 

A "Catch All" email address is set up in the Email Forwards section of the Hosting Control Panel. This special address will "catch" email that is addressed to an email address at your domain that does not exist and forward to an existing email address (or addresses) of your choice. To set up the Catch All address, simply create an email forward called: nobody@yourdomain.com
 

zeWEBHOST offers the ability to view your email securely via our webmail interface. This service is included with all hosting plans that support POP3 email accounts.

To view your email using a secure connection to the mail server, you will need to browse to your mail server using the URL posted below:

https://mail.yourdomain.com

Login to webmail using your full email address and password.
 

To create new mailboxes in your webmail account complete the following steps:

1. Login to your webmail account via http://mail.yourdomain.com.
2. If you are using the "Lookout" layout, on the left side navigation, beneath where it lists your current mailboxes, you will see 'Create New Mailbox'. To the right of this, there will be a gray text field. Type the name of the new mailbox you would like to create, and then click the link "Create New Mailbox."

If you are not using the "Lookout" layout, you can create a new mailbox by clicking on the "Add New" link, on the left side navigation to the right of the 'Mailboxes' heading.
 

zeWEBHOST Web Mail Interface allows rules to be created which will be checked against each piece of email arriving at that account. If a message meets the '[BULK]' rule condition, email will be moved into a BULK folder. You can create this rule by following these steps:

1. Login to your webmail account via http://mail.yourdomain.com.
2. Create a new mailbox folder called 'BULK'.
In our default webmail layout "Viewpoint", you can do this by simply clicking on the 'Add New' link to the right of the "mailboxes' heading.
3. Click on the 'Rules' tab.
4. Create a new rule by entering a name for that rule as 'BULK' and click the 'create' or 'add rule' link.
5. You will see your new rule listed under the rules for your web mail account. Click on the 'edit' link in the same row as your rule, this will bring you into the setup for the variables of your rule.
6. First select 'subject' in the drop down options for 'data'.
7. Next, select 'in' as the operation from that drop down menu.
8. Then in the 'parameter' text box, enter *[BULK]*
9. Next, in the drop down menu for 'action' select 'Store in'.
10. Finally, in the 'parameters' memo field, enter BULK

Then click either the word 'update' or the check mark (depending on the layout for the web mail that you are using) to complete adding the rule, and wait for the screen to show 'rule updated' in small green text.
 

ZeWEBHOST Web Mail Interface allows rules to be created which will be checked against each piece of email arriving at that account. If a message meets all the Rule conditions, the Rule actions are performed. To block a variety of different words listed in your incoming emails, in the case of spam, you can try implementing the following rule, through the following method:

1. Login to your webmail account via http://mail.yourdomain.com
2. Click on the 'Rules' tab.
3. Create a new rule by entering a name for that rule, such as 'spamblock' or anything of your choice, and click the 'create' or 'add rule' link.
4. You will see your new rule listed under the rules for your web mail account. Click on the 'edit' link in the same row as your rule, this will bring you into the setup for the variables of your rule.
5. First select 'subject' in the drop down options for 'data'.
6. Next, select 'in' as the operation from that drop down menu.
7. Then in the small 'parameters' box, you should enter any words that you wish to block in the following format: *word1*,*word2*,*word3*
Make sure to leave no spaces between the commas and the asterisks. What this will do is to identify any emails with any of the words between the asterisks as spam.
8. Next, in the drop down menu for 'action' select 'discard'. Then click either the word 'update' or the check mark (depending on the layout for the web mail that you are using) to complete adding the rule, and wait for the screen to show 'rule updated' in small green text. This completes the creation of the rule.

Please note that if you put in words that can be parts of other words (i.e. - "drugs" can be a part of "drugstore") the larger word will also cause the word "drugstore" to be caught and blocked. Make sure that you are aware of this, when selecting which words to be blocked. You can go back at any time, and add new words to the rule by simply going in to 'edit' again for your rule, and then in the parameters box, simply add on more words to your list. Make sure to click update before exiting so that your changes/additions are saved.
 

The Mail Redirection rule and the Vacation Message rule within webmail cannot be enabled at the same time. Only the last rule enabled will work properly. You can forward email and reply to the sender at the same time, by first disabling both Mail Redirection rule and the Vacation Message rule and creating a single custom rule with the following steps:

1. Login to webmail account (mail.yourdomain.com).
2. Click on the 'Rules' tab.
3. Add a new rule by inserting a name in the provided text box, for example; 'Forward Copy and Respond With' -> Click 'Add' or 'Create'.
4. With the rule created, click on the 'Edit' button for that rule -> Create the following rule parameters:

    'Data' = 'To'
    'Operation' = 'is'
    'Parameter' = 'youremail@yourdomain.com'
    'Action' = 'Redirect Copy To'
    'Parameter' = 'destination@otherdomain.com'

Click on the update icon, which will add another parameter field to add to the rule.
    'Action' = 'Reply with'
    'Parameter' = (Insert your message here)

Click on the update icon again and the rule will be active. You can click on the 'Rule' icon to see the rule now listed and set it's priority.

It is important to note that there is no recipient list kept for this rule. This means that the 'Reply with' message will be sent back to every email address that the account receives mail from, regardless if it has been sent to the same email address before.
 

If you are receiving a large number of emails with 'Undeliverable mail' or related subjects, it is possible that someone is spoofing your email address to send mass email (SPAM). Email spoofing is a common form of spam in which a third party will send mass email using another email account, under another domain, in the 'From' field. If the email reaches mail servers that are not responding or email accounts that do not exists, that mail server may respond with an undeliverable mail notification. The spoofed 'From' address will receive this undeliverable mail. You can create rules within webmail to discard 'Undeliverable mail' to any email account within our network, using the following steps:

1. Login to webmail account (mail.yourdomain.com).
2. Click on the 'Rules' tab.
3. Add a new rule by inserting a name in the provided text box, for example; 'Undeliverable mail' -> Click 'Add' or 'Create'.
4. With the rule created, click on the 'Edit' button for that rule -> Create the following 2 rule parameters:
Parameter (1)
    'Data' = 'Return-Path'
    'Operation' = 'is'
    'Parameter' = '<>'
Click on the 'Update' icon.
Parameter (2)
    'Data' = 'Subject'
    'Operation' = 'in'
    'Parameter' = 'Undeliverable mail:*, Mail delivery failed:*, Returned mail:*, failure notice*, Delivery report:*, DELIVERY FAILURE:*, Returned mail: User unknown*'
    'Action' = 'Discard:
Click on the 'Update' icon.

5. Go back into the mail 'Rules' section and set the priority of your rule to 'Highest'.
6. Click on the 'Update' icon.

It is important to understand that this rule will discard all undeliverable email notifications, including those from intended recipients.
 

zeWEBHOST Web Mail Interface allows rules to be created which will be checked against each piece of email arriving at that account. If a message meets all the Rule conditions, the Rule actions are performed.

1. Login to your web mail account via http://mail.yourdomain.com
2. Click on the 'Rules' tab.
3. Create a new rule by entering a name for that rule, such as 'spamblock' or anything of your choice, and click the 'create' or 'add rule' link.
4. You will see your new rule listed under the rules for your web mail account. Click on the 'edit' link in the same row as your rule, this will bring you into the setup for the variables of your rule.
5. First select 'From' in the drop down options for 'data'.
6. Next, select 'in' as the operation from that drop down menu.
7. Then, under the 'Parameter' heading, you will need to enter the email address of the person or place that you would like to block emails from. For example: "spam@domain.com".
8. Next, in the drop down menu for 'action' select 'discard'. Then click either the word 'update' or the check mark (depending on the layout for the web mail that you are using) to complete adding the rule, and wait for the screen to show 'rule updated' in small green text.

This will select the option to entirely disregard any emails that come in from "spam@domain.com".
 

If you would like to change the default language for your webmail layout, complete the following steps:

1. Login to your webmail account via http://mail.yourdomain.com
2. Click on the 'settings' tab.
3. Choose the desired layout language from the 'Language:' drop down box.
4. Click on the update icon.

You must log logout of the webmail session, then log back in before your updates will be active.

Additionally, you adjust the 'Text Encoding' to recognize international character sets for both Reading and Composing new emails. To update the Tex encoding features of webmail, complete the following steps:

1. Login to your webmail account via http://mail.yourdomain.com
2. Click on the 'settings' tab.
3. Select your 'Preferred Character Set' from the available settings in the drop down menu.
4. The 'Use Unicode (UTF-8) for' drop down offers a setting to specify how your browser can utilize the Unicode (UTF-8) encoding. Most modern browsers support both 'Reading and Composing'.

New messages you compose will be encoded using the selected Preferred Character set. If a message does not have the character set specified, it is displayed using the Preferred Character set.
 

How to Configure a POP3 Account in Entourage

Basic E-mail Configuration:

1. On the Tools menu, click Accounts.
2. On the Mail tab, click New.
3. In the Account Setup Assistant box, type your name. This is the name that users see when they receive messages from you. Click the arrow to advance to the next screen.
4. In the Your E-mail Address box, type your full e-mail address (example. yourname@domain.com), and then click the arrow to advance to the next screen.
5. In the Mail Servers dialog box, click POP3 from the My Incoming Mail Server list.
6. In the Incoming mail server box, type mail.yourdomain.com (eg, if your domain is hello.com, type mail.hello.com).
7. In the Outgoing Mail box, type mail.yourdomain.com (eg, if your domain is hello.com, type mail.hello.com).
8. In the Account ID box, type you full e-mail address (eg, yourname@domain.com).
9. In the Password box, type the password that you set up with your e-mail account. The Save Password option is automatically selected. Click the arrow to advance to the next screen.
10. In the Account Name box, type a descriptive name for the account. Your full email address is recommended for this field.
11. Click Finish.
 

When attempting to download email with any Version of Outlook or Outlook Express you may receive the following error:

Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity

In almost every senario that we have encountered this error, it has been caused either by an AntiVirus / Firewall program blocking email download or by an Internet connection problem. If you believe this may be caused by an Internet connection problem, please contact your ISP. If you are running Firewall software on your computer or have a hardware Firewall on your network, you must open up port 110 for incoming email and port 25 for outgoing email. If you believe you have done this and are still experiencing problems, try temporarily disabling the software or uninstalling it and try again.

The most common problem we have experienced is with Norton AntiVirus Email Scanning. To troubleshoot this, try temporarily disabling Email Scanning with the following steps:

1. Start Norton AntiVirus, and then click Options.
2. Click Email.
3. Uncheck Scan incoming Email and Scan outgoing Email.
4. If you are prompted to verify that your email program is not running, then click OK. Click OK.

Now try downloading your email. If this has resolved your problem, you will need to contact Symantec to troubleshoot an issue with Norton AntiVirus.

More detailed information regarding this issue with Norton Antivirus can be found in the following Symantec Knowledge Base article:

http://service1.symantec.com/SUPPORT/nav.nsf/docid/2001060516275506

More detailed information regarding this issue with Outlook Express can be found in the following Microsoft Knowledge Base article:

http://support.microsoft.com/default.aspx?scid=kb;en-us;813514&Product=out2003